Circulation Assistant
Quick Apply Part-time 20 hours ago Full Job Description Bolivar Harpers Ferry Public Library Position Title:
Circulation Assistant Hours:
15-20 hrs/per week Salary:
$11 per hour Work Schedule:
Statement of Duties:
The Circulation Assistant performs a variety of patron focused duties with the aim to provide friendly, high quality service.
The circulation assistant is usually the first point of contact for patrons and must exhibit excellent customer service while performing all work duties.
Work is performed under general supervision of Library Director and Librarians.
Supervision:
Employee works under the general direction of the Library Director and/or Librarians.
Essential Functions:
The essential functions and duties listed below are intended as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Greet and respond to patron requests for information and materials and assistance in person, by telephone, by email, through web forms or via the BHFPL (Inter Library Loan) System.
Create positive experiences for the patrons.
Provide general patron orientation to Library collections and use of the Library.
Direct patrons to appropriate places or to other library staff as needed to best meet the patron needs.
Maintain decorum for the library per library policies and procedures.
Provide a variety of patron services using a fully integrated automated library system, including but not limited to; entering patron data, such as name and address and issuing library cards; recording changes of address/name and using the notes field to record special circumstances, charging library materials in-and-out.
Receiving fines and donations and crediting patron accounts by either cash or check.
Use cash register accordingly.
Searching the automated catalog to place holds; and process reserves and patron requests for information; renewing library books and materials for patrons in-house or over the telephone using ILS system.
Use and help patrons with the OPAC as needed Answer phone calls, phone requests, take and distribute messages.
Perform ready reference as needed.
Handle cash receipts and keep records of disbursements and balance cash on hand at the end of day.
Assist in shelving library materials - alphabetically or numerically - in stacks as needed.
Conduct basic bibliographic research for patrons.
Process books recently added to the collection.
Prepare materials for circulation; i.
e.
put carts in order, check in.
Research and prepare order form for patron requests and provide correct information for Selectors or inter-library loan department.
Responsible for opening and closing, following library procedures.
Report violations of library rules or other conduct effecting library security to supervisor.
Perform incident documentation.
Performs necessary data collection and reporting for circulation and reference statistics.
Report violations of library rules or other conduct effecting library security to supervisor.
Assists with trespass notices as needed.
Perform light custodial and grounds maintenance tasks as needed.
Qualifications/Basic Job Requirements High school diploma or equivalent required.
Two years in public service setting in an office, professional and/or library environment required.
Associates degree and two years' work experience in office setting, customer service experience preferred.
Ability to interact with co-workers and public in a professional and courtesy manner.
Ability to learn and use fully integrated automated library system.
Ability to file alphabetically, numerically and to learn the Dewey Decimal filing system.
Familiarity with computers, word processing, and automated library systems, and standard office equipment.
Proficient knowledge of including but not limited to Microsoft, Word, Excel.
Ability to actively learn and teach library 3rd party vendor platforms such as downloadable eBooks, downloadable audiobooks, and other online resources.
Knowledge of internet usage and email.
Ability to obtain a working knowledge of all department operations and procedures and relevant WVLC/ALA policies.
Ability to actively support diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to learn and interpret department policies and procedures.
Ability to communicate to co-workers and general public effectively orally and in writing.
Ability to multi-task in a busy environment.
Work is performed in a public service library setting, which may require some evening and weekend work.
Work may require standing for long periods.
Work requires the ability to lift, stretch and bend Approximately 50 lbs.
Ability to communicate effectively with Director and staff.
Ability to work in poor weather conditions.
Ability to be effectively self-directed and organized.
Ability to work late.
Job Type:
Part-time Pay:
$11.
00 per hour Education:
High school or equivalent (Preferred)
Experience:
public service:
2 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Circulation Assistant Hours:
15-20 hrs/per week Salary:
$11 per hour Work Schedule:
Statement of Duties:
The Circulation Assistant performs a variety of patron focused duties with the aim to provide friendly, high quality service.
The circulation assistant is usually the first point of contact for patrons and must exhibit excellent customer service while performing all work duties.
Work is performed under general supervision of Library Director and Librarians.
Supervision:
Employee works under the general direction of the Library Director and/or Librarians.
Essential Functions:
The essential functions and duties listed below are intended as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Greet and respond to patron requests for information and materials and assistance in person, by telephone, by email, through web forms or via the BHFPL (Inter Library Loan) System.
Create positive experiences for the patrons.
Provide general patron orientation to Library collections and use of the Library.
Direct patrons to appropriate places or to other library staff as needed to best meet the patron needs.
Maintain decorum for the library per library policies and procedures.
Provide a variety of patron services using a fully integrated automated library system, including but not limited to; entering patron data, such as name and address and issuing library cards; recording changes of address/name and using the notes field to record special circumstances, charging library materials in-and-out.
Receiving fines and donations and crediting patron accounts by either cash or check.
Use cash register accordingly.
Searching the automated catalog to place holds; and process reserves and patron requests for information; renewing library books and materials for patrons in-house or over the telephone using ILS system.
Use and help patrons with the OPAC as needed Answer phone calls, phone requests, take and distribute messages.
Perform ready reference as needed.
Handle cash receipts and keep records of disbursements and balance cash on hand at the end of day.
Assist in shelving library materials - alphabetically or numerically - in stacks as needed.
Conduct basic bibliographic research for patrons.
Process books recently added to the collection.
Prepare materials for circulation; i.
e.
put carts in order, check in.
Research and prepare order form for patron requests and provide correct information for Selectors or inter-library loan department.
Responsible for opening and closing, following library procedures.
Report violations of library rules or other conduct effecting library security to supervisor.
Perform incident documentation.
Performs necessary data collection and reporting for circulation and reference statistics.
Report violations of library rules or other conduct effecting library security to supervisor.
Assists with trespass notices as needed.
Perform light custodial and grounds maintenance tasks as needed.
Qualifications/Basic Job Requirements High school diploma or equivalent required.
Two years in public service setting in an office, professional and/or library environment required.
Associates degree and two years' work experience in office setting, customer service experience preferred.
Ability to interact with co-workers and public in a professional and courtesy manner.
Ability to learn and use fully integrated automated library system.
Ability to file alphabetically, numerically and to learn the Dewey Decimal filing system.
Familiarity with computers, word processing, and automated library systems, and standard office equipment.
Proficient knowledge of including but not limited to Microsoft, Word, Excel.
Ability to actively learn and teach library 3rd party vendor platforms such as downloadable eBooks, downloadable audiobooks, and other online resources.
Knowledge of internet usage and email.
Ability to obtain a working knowledge of all department operations and procedures and relevant WVLC/ALA policies.
Ability to actively support diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to learn and interpret department policies and procedures.
Ability to communicate to co-workers and general public effectively orally and in writing.
Ability to multi-task in a busy environment.
Work is performed in a public service library setting, which may require some evening and weekend work.
Work may require standing for long periods.
Work requires the ability to lift, stretch and bend Approximately 50 lbs.
Ability to communicate effectively with Director and staff.
Ability to work in poor weather conditions.
Ability to be effectively self-directed and organized.
Ability to work late.
Job Type:
Part-time Pay:
$11.
00 per hour Education:
High school or equivalent (Preferred)
Experience:
public service:
2 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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