Housing Management Specialist
This position starts at a salary of $86,335.00 (GS-12, Step 01) to $112,240.00 (GS-12, Step 10) with promotion potential to $112,240.00 (GS-12 Step 10). In this Housing Management Specialist position, you will strengthen the Department's ability to protect the homeland by becoming a valuable member of team professionals. Typical duties include:
Serving as the Guest Services Specialist and technical advisor supporting and providing all aspects of customer-facing Lodging & Conference Center (LCC) operations including, but not limited to, guest registration, bell/concierge services, business center operations, telephone services and guest relations; Assisting the Branch Chief in designing, producing and enforcing standard operating procedures for guest services as well as supporting workload distribution and balancing to include the scheduling of employees necessary to maintain 24/7 Front Desk coverage Serving as the primary visitor contact for resident students, staff, guests and visitors to include coordination of student and guest attendance with housekeeping, food services and security; Assisting with identifying and providing developmental and training needs of guest services operations staff; and Providing a high level of customer service in first-rate facilities and fostering a culture and environment of high quality guest services that provides an enhanced training and visitor experience for America's Front line and those who support them.
Experience:
You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Serving as subject matter expert of hospitality and lodging operations by independently planning, organizing, and coordinating processes and procedures Applying of a wide range of hospitality management industry standard methods to provide traditional hotel-style front desk operations Refining and developing specific guidelines or administrative procedures and using judgement in selecting the best approach Evaluating management programs and related housing trends or developments. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must:
Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/02/2020. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation:
U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. . For more information visit this link. Residency:
There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:
Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period:
All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:
If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found here. You must submit the supporting documents listed in the Required Documents section of this announcement. In addition, to be considered well qualified under CTAP/ICTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher.
Estimated Salary: $20 to $28 per hour based on qualifications.
Serving as the Guest Services Specialist and technical advisor supporting and providing all aspects of customer-facing Lodging & Conference Center (LCC) operations including, but not limited to, guest registration, bell/concierge services, business center operations, telephone services and guest relations; Assisting the Branch Chief in designing, producing and enforcing standard operating procedures for guest services as well as supporting workload distribution and balancing to include the scheduling of employees necessary to maintain 24/7 Front Desk coverage Serving as the primary visitor contact for resident students, staff, guests and visitors to include coordination of student and guest attendance with housekeeping, food services and security; Assisting with identifying and providing developmental and training needs of guest services operations staff; and Providing a high level of customer service in first-rate facilities and fostering a culture and environment of high quality guest services that provides an enhanced training and visitor experience for America's Front line and those who support them.
Experience:
You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Serving as subject matter expert of hospitality and lodging operations by independently planning, organizing, and coordinating processes and procedures Applying of a wide range of hospitality management industry standard methods to provide traditional hotel-style front desk operations Refining and developing specific guidelines or administrative procedures and using judgement in selecting the best approach Evaluating management programs and related housing trends or developments. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must:
Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/02/2020. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation:
U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. . For more information visit this link. Residency:
There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:
Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period:
All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:
If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found here. You must submit the supporting documents listed in the Required Documents section of this announcement. In addition, to be considered well qualified under CTAP/ICTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher.
- Department:
1173 Housing Management - Salary Range:
$86,335 to $112,240 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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